mbi9 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights available to you as a user accessing mbi9 from Malaysia or elsewhere.
Effective Date: 1 January 2026 | Last Reviewed: 1 January 2026Six commitments that guide how we handle every piece of personal data at mbi9.
We collect only the personal data that is strictly necessary for operating your account, processing transactions, complying with legal obligations, and providing customer support. We do not collect data speculatively or beyond what our stated purposes require.
All personal data transmitted to and stored by mbi9 is protected with256-bit SSL encryption. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. Security procedures are reviewed and updated regularly.
mbi9 does not sell, rent, or trade your personal information to unafiliated third parties for their marketing or commercial purposes. Your data is used exclusively for the purposes described in this Privacy Policy.
Data is collected for specific, explicit, and legitimate purposes. Where we need to use your data for a materially different purpose than originally stated, we will notify you and, where required by applicable law, seek your consent before proceding.
You have the right to access, review, and correct your personal data at any time through your account settings or by contacting our support team. We take reasonable steps to ensure that personal data held by us is accurate and kept up to date.
We are transparent about what data we hold, who we share it with, and how long we retain it. If our data practices change in a material way, we will notify registered players via email and update this Privacy Policy accordingly with a revised effective date.
This Privacy Policy ("Policy") issued by mbi9 ("mbi9", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible atmbi9.cam. It applies to all personal data collected from users ("you", "Player", "User") who access, register on, or interact with the mbi9 platform, whether via desktop browser, mobile browser, or any other interface we make available.
By registering an account on mbi9 or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood how we collect and process your personal data as described herein.
This Policy applies to personal data collected through the mbi9 website and platform only. It does not govern data practices of third-party payment processors, game software providers, or any other external services you may interact with in connection with your mbi9 account — those parties operate under their own independent privacy policies.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
mbi9 collects personal data from you in the following ways: directly from you when you register an account, make deposit or withdrawal, contact support, or use platform features; automatically through your interaction with the Platform (technical and usage data); and from third-party sources where applicable (such as payment processors and fraud-prevention services).
The categories of personal data we collect are set out in the table below:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number, KYC document copies | Provided by you at registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, postcode) | Provided by you at registration or account update |
| Account Data | Username, account ID, account status, transaction history, balance records, bonus history | Generated by your use of the Platform |
| Financial Data | Payment method type (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Public Bank, USDT TRC20), transaction reference numbers, deposit / withdrawal amounts in MYR | Generated during deposits and withdrawals; provided by payment processors |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session duration, referring URL | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, sports markets accessed (EPL, Liga Super Malaysia, etc.), time and frequency of platform use | Collected automatically via Platform analytics |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with mbi9 | Provided by you when contacting support |
| Responsible Gambling Data | Deposit limits set, loss limits set, self-exclusion status, cooling-off period records | Generated by your use of responsible gambling tools |
mbi9 processes your personal data on the following legal bases:
mbi9 uses your personal data for the following purposes:
mbi9 does not sell or rent your personal data to unaffiliated third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All financial transactions on the mbi9 Platform — including deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT TRC20, BTC, and other accepted methods — are processed through secured, PCI-DS compliant or equivalent payment infrastructure.
mbi9 retains transaction records, including payment method type, transaction amounts in MYR, timestamps, and reference identifiers, for a minimum period of five (5) years in compliance with applicable financial record-keeping requirements. This data is used solely for the purposes of account management, fraud detection, dispute resolution, and legal compliance.
mbi9 uses cookies and similar tracking technologies (including session tokens, local storage, and web beacons) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse how players use and navigate the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, prevent CSRF attacks, enable core Platform functions. Cannot be disabled without breaking basic functionality. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and game lobby layout. Improve your experience on return visits. | Up to 30 days |
| Analytics | Collect anonymised usage data — pages visited, features used, error events — to help us improve Platform performance and identify usability issues. | Up to 12 months |
| Fraud Prevention | Device fingerprinting and behavioural signals used to detect multi-accounting, automated bot activity, and fraudulent transaction patterns. | Up to 12 months |
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. mbi9 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
mbi9 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law and regulation. The following general retention periods apply:
Where data is no longer required for its original purpose and no legal obligation requires its continued retention, mbi9 will securely delete or anonymise it so that it can no longer be attributed to any individual.
Some of our third-party service providers and data processors may be located outside Malaysia. Where your personal data is transferred to processors in other jurisdictions, mbi9 takes appropriate steps to ensure that such transfers are subject to appropriate safeguards, including contractual protections equivalent to those applicable in Malaysia.
mbi9 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards, such as standard contractual clauses or equivalent instruments, to protect your data during and after the transfer.
Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data that mbi9 holds about you. To exercise any of these rights, please contact us at [email protected] with "Data Privacy Request" in the subject line.
Request a copy of the personal data mbi9 holds about you, including information on how it is used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data held your account. You can also update most details directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being verified following a correction request.
Request a copy of your personal data in a structured, machine-readable format where technically feasible, for transfer to another service provider.
Object to processing based on our legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We will respond to data rights requests within a reasonable timeframe and no later than 30 days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
The mbi9 Platform is strictly intended for persons aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will promptly close the relevant account, delete the associated personal data, and refund any deposited funds to the originating payment account.
If you are a parent or guardian and believe that your child has registered an mbi9 account or submitted personal data without your knowledge, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
The mbi9 Platform may contain references to or integrations with third-party services — such as payment processors (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and others) and game software providers. When you interact with these third-party services, you are subject to their respective privacy policies and data practices.
mbi9 is not responsible for the privacy practices, data security measures, or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your mbi9 account.
mbi9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the legal basis for processing, or the introduction of new data sharing arrangements — we will notify registered players via email to their registered address and by posting a prominent notice on the Platform prior to the changes taking effect.
The "Effective Date" at the top of this Policy reflects the date on which the current version came into force. We encourage you to review this Policy periodically to stay informed about how mbi9 handles your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement of the updated terms.
If you have any questions, concerns, or complaints about this Privacy Policy or about how mbi9 processes your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and aim to respond within 5 business days.
Where you believe that your privacy rights have been violated and you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority or consumer protection body in your jurisdiction. We ask that you contact us first so that we have the opportunity to address your concern directly before any escalation.
We take data privacy seriously. If you have questions about how your personal data is handled, our support team is available 24/7. You can also review our full Terms & Conditions or visit the homepage to explore the mbi9 platform.
🔞 For players aged 21 and above only. mbi9 is committed to responsible gambling and responsible data handling.